Shipping policy
Shipping Policy
Thank you for shopping with Kinselle. Many of our products are personalized and made specifically for each customer, so please allow additional time for your order to be prepared before shipment.
Order Processing
Most Kinselle personalized and custom-made products require up to 10 business days for processing before shipment.
Processing time begins after your order and personalization details have been successfully received.
Business days do not include weekends or public holidays.
If additional information, clarification, or a higher-quality image is required to complete your personalized order, processing may be delayed until we receive the necessary information from you.
Shipping and Delivery
Shipping time is separate from processing time.
Estimated delivery dates or delivery windows shown on our website are estimates only and may vary depending on the destination, shipping carrier, customs processing, weather conditions, peak periods, or other circumstances outside our reasonable control.
We cannot guarantee an exact delivery date.
Order Tracking
When tracking information is available, you will receive it after your order has been shipped.
Please allow some time for the carrier’s tracking system to update after your shipment has been dispatched.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at support@kinselle.com.
Because personalized orders may enter production shortly after purchase, we cannot guarantee that shipping information can be changed after processing or fulfillment has begun.
Delayed or Lost Packages
Carrier delays may occasionally occur after an order has been shipped.
If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at support@kinselle.com and include your order number.
We will review the available tracking information and assist you where possible.
Incorrect or Undeliverable Addresses
Kinselle is not responsible for delivery problems caused by an incorrect, incomplete, or undeliverable address provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at support@kinselle.com.
Please include your order number and clear photographs of the damaged product and packaging so we can review the issue.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by local customs authorities.
Questions
If you have any questions about shipping or delivery, please contact us at:
support@kinselle.com
Kinselle
Operated by EVOLUTION COMMERCE LTD
United Kingdom